December 22-31, 2017

New Orleans Ernest N. Morial Convention Center

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New Orleans Ernest Morial Convention Center with Christmas Lights
Santa, Mrs. Claus and the Snow Queen at NOLA ChristmasFest
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FAQ

FREQUENTLY ASKED QUESTIONS

Days and Times for NOLA ChristmasFest:

Dates/Hours:
December 16 – December 30, 2016: 10:00 a.m. – 8:00 p.m. daily

Christmas Eve:    10:00 a.m. – 6:00 p.m.

Christmas Day:    2:00 p.m. – 8:00 p.m.

 

What does NOLA ChristmasFest cost?
$20.00 – Pay One Price – The price includes all rides, inflatables, skating, and skates. Food and beverage, face painting, cookie decorating, photographs with Santa and parking are NOT included.

 

Who needs a ticket for NOLA ChristmasFest?
All attendees must have a ticket to enter with the exception of children 2 years and under.  Children ages 2 accompanied must be accompanied by a parent or adult escort.

There must be 1 adult chaperone over 21 for every 10 children.

 

Can I drop off my teenager and their friends?
Youth under 18 must be accompanied by an adult 21 years and older at all times.

Anyone 21 years or younger should be prepared to show a driver license, state ID or passport before purchasing a ticket for entry.   

There must be 1 adult chaperone over 21 for every 10 children.

 

How do I purchase tickets?
Click here for advance purchase tickets through Ticketmaster – http://www.ticketmaster.com/nola-christmas-fest-2016-new-orleans-louisiana/event/1B005155B7AC5042  Note: there is a convenience fee charged through Ticketmaster.

Tickets may also be purchased at the Ticket Office located at Hall I on Convention Center Boulevard beginning December 16th. Look for the tall Christmas tree.

Note ticket office hours below.

 

What are the ticket office hours?
December 16 – 23:         9:30 a.m. to 7:00 p.m.

December 24th:              9:30 a.m. to 4:00 p.m.

December 25:                 1:30 p.m. to 7:00 p.m.

December 26 – 30:         9:30 a.m. to 7:00 p.m.

 

If I purchase tickets on Ticketmaster or at the Ticket Office, are they for a specific day?
All tickets are not date specific. Tickets are only good for single use (one day).

If you purchase tickets on Ticketmaster, You must print out and bring a paper  ticket with you.  No phone or photo picture of your ticket.

 

Can I leave the NOLA ChristmasFest and return later in the day?
No, there is no re-entry into NOLA ChristmasFest.

Can I leave the NOLA ChristmasFest to go outside to smoke, or run to my car, then return to the event?
No, there is no re-entry into NOLA ChristmasFest.

Are group discounts available?
Click here for Group tickets (Click here for Group Tickets) or go to the Ticket office at Hall I on Convention Center Boulevard to purchase tickets for groups of 10 or more.

 

Can I combine one discount with another discount?
No, NOLA ChristmasFest discounts cannot be combined.

 

Are there military discounts?
There are no military discounts.

 

I do not plan on ice skating or riding rides, do I have to pay $20 for admission?
Guests that wish to enter NOLA ChristmasFest must pay $20 for admission regardless of which activities they plan to do.

 

Where is NOLA ChristmasFest located?
Located in Hall I of the New Orleans Ernest N. Morial Convention Center
900 Convention Center Boulevard, New Orleans, Louisiana 70113

 

What can I bring with me to NOLA ChristmasFest? Are there any prohibited items?
You are welcome to bring the following items:

  • Strollers for children, however due to the amount of activity space, there is no designated location for strollers.
  • Handheld, personal-sized umbrellas
  • Helmets
  • Medical scooters
  • Wheelchairs (The  Convention Center is ADA Compliant)

Certain items are prohibited from the festival:

  • No glass
  • No weapons
  • No pets or animals
  • No outside food or beverages

 

Where do I park? Are there parking discounts?
Convenient parking is available in Lot F on Convention Center Boulevard directly across from Hall I for $10.00 – http://nolachristmasfest.com/about/maps-directions/

 

How do I drive to NOLA ChristmasFest?
Click here for directionshttp://nolachristmasfest.com/about/maps-directions/

 

Is there other parking available?
Yes there is parking available at area hotels, Harrah’s and The Outlet Collection at Riverwalk, and other private parking lots.

What is new this year?

  • A bigger ice rink
  • An ice slide
  • Five new rides and inflatables
  • New Orleans-themed gingerbread house exhibit
  • Craft cocktails from a specialty bar this year

Are there height and age restrictions on the inflatables or carnival rides?
Specific height and age restrictions for carnival rides can be found on signage at NOLA ChristmasFest

 

Are there height and age restrictions on the indoor ice skating rink?
No height or age restrictions apply to the rink; however, participants must be able to fit into the ice skates provided, which range from size Youth 9 (Children 2 – 5 years old) to Adult 14.  Skaters may bring their own ice skates! Don’t forget to wear or bring socks if you plan to skate.  All skaters must have socks before securing skates. Helmets are not required for ice skaters, but  helmets are allowed..

 

Does the ice rink have a skating capacity?
The ice skating rink will not “sell out” however, for safety reasons there is a capacity for the number of people on the ice at one time.

 

Do I need a wristband or reservation to skate?
No, your admission ticket to NOLA ChristmasFest is all inclusive to gain access to ice skating rink.

 

Is there a time limit on ice skating?
There is no limit; however there will be time for rink maintenance when the ice will be cleared of skaters.

 

Photos with Santa
Yes! Riverview Photography will be on site.  You can also take selfies with holiday characters in the Hall of Tree but no Santa selfies please.

 

Santa Hours for Photos (Hours are tentative and subject to change):
December 16-23, 2016 – Daily                    10:00 a.m. – 2:00 p.m.
3:00 p.m. – 7:00 p.m.

Christmas Eve (December 24)                    10:00 am to 2:00 p.m.*

*Santa and Mrs. Claus head to the North Pole at 2:00 p.m. and return in 2017.

Price:
$15 for a 5”x7”

$25 for a 8”x10”

 

What are the rules about photography during the event?
Feel free to bring your own cameras and take as many pictures as you like! Professional photos with Santa will also be available for purchase.  No drones allowed.

 

Will there be food and beverages available?
Yes, there will be concession type food and beverage available at family friendly pricing. No outside food and beverages are permitted.  We’ll also feature craft cocktails at a specialty bar this year.

 

Will alcohol be sold at NOLA ChristmasFest?
A selection of wine, beer, and special Christmas cocktails will be available for purchase throughout the event.

 

How much does face painting cost?
Various designs ranging from $5-$10  (Cash only)

 

Will there be Face painting?
Yes.

 

Tentative – hours subject to change:
December 16, 2016 through December 23, 2016

Daily 10am to 8pm

Christmas Eve (December 24) 10am to 5pm

Christmas Day (December 25) 2pm to 8pm

December 26, 2016 through December 30, 2016

Daily 10am to 8pm

 

Decorating Cookies is back

Decorate a cookie is back at $3.00 per cookie in the craft zone.