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FAQs

  • Days and Times for NOLA ChristmasFest?

    In 2021, there will be timed entries to include a morning session and an afternoon session. Each session is 4.5 hours in length (except Christmas Day has special times). To maximize your time slot, please come on time. Each time slot has a limited capacity and some popular time slots will sell out. Please make your plans early to receive your desired date and time.

    Click HERE for 2021 days and times.

  • How do I purchase tickets?

    Click HERE to purchase tickets.

  • What are the ticket office hours?

    Click HERE for Box Office Hours.

  • What does NOLA ChristmasFest cost?

    Ticket Prices are $20 during weekdays and $25 on Saturday/Sunday plus taxes and service charge.

    Tickets are good for a single admission at the specific time frame AND the specific day you choose.

    Remember: In 2021, there will be timed entries (most days will include a morning session and an afternoon session). Each session is 4.5 hours in length. To maximize your time slot, please come on time. Each time slot has a limited capacity and some popular time slots will sell out. Please make your plans early to receive your desired date and time.

    Individual ticket purchase is required on those ages 2 and up. This does not include: food and beverage, parking, face painting, and photographs with Santa.

    Special Pricing:
    Military, Healthcare and First Responders are able to enjoy at $15 admission plus taxes and service charge on Friday, December 17th with an official valid ID if their ticket is purchased at the box office to receive the discount. This special rate does not extend to dependents or family members.
    Group pricing for 15 or more people receive a rate of $15 per person plus taxes and service charge.

  • Who needs a ticket for NOLA ChristmasFest?

    All attendees, ages 2 years and older, must have a ticket to enter.

    Children under the age of 18 must be accompanied by a parent or adult escort. There must be 1 adult chaperone (21 or over) for every 10 children.

  • Are vaccines required or other COVID protocols in place?

    The New Orleans Ernest N. Morial Convention Center continues to comply with State and local mandates related to COVID-19. Currently, the mandates in place include:

    Attendees ages 12 and over, will be required to show proof of vaccine and/or a negative PCR or antigen test within 72 hours in order to gain entry with their ticket.

    Attendees ages 11 and under do not have any additional requirement on their entry.

    Masks are not required, but strongly encouraged. (Subject to change based on City/State guidelines.)

    Below is a preliminary list of testing sites to help assist with this requirement:

    The Urgent Care
    231 N. Carrollton Avenue
    New Orleans, LA 70119
    504.370.2273
    Rapid antigen test: $129
    PCR (same day results): $129-$200

    Gulf South Labs
    901 Convention Center Blvd., Suite 111
    (ground floor access across from Convention Center, next to the Sugar Mill)
    Open 8am– 4pm (Monday‐Friday) / 8am‐1pm (Saturday)
    PCR (next‐day results): $165
    504.517.5417

    Stone Laboratories
    615 Baronne Street, Suite 100
    New Orleans, LA 70113
    504.827.1050
    (private lab)

    NOLA Covid Testing
    1012 Canal Street
    New Orleans, LA 70112
    504.957.6784

    Ochsner Health Center
    5300 Tchoupitoulas
    New Orleans, LA 70115
    504.703.3070

    Ochsner Urgent Care Uptown
    4605 Magazine Street
    New Orleans, LA 70115
    504.891.7676
    Rapid antigen test: $200
    PCR (24 hours for results): $335

    In & Out Urgent Care
    6225 S Claiborne Ave.
    New Orleans, LA 70125
    504.864.8080
    Rapid antigen test: $200
    PCR (24 hours for results): $200

    CVS Pharmacy
    4901 Prytania Street
    New Orleans, LA 70115
    504.891.6307

    Walgreens
    1801 Saint Charles Avenue
    New Orleans, LA 70130
    504.561.8458
    &
    3227 Magazine Street
    New Orleans, LA 70115
    504.899.2610

    LCMC Urgent Care
    5800 Magazine Street, Suite A
    New Orleans, LA 70115
    504.900.3160

     

  • Can I drop off my teenager and their friends?

    All minors age 17 and under must be accompanied by an adult 21 years or older. Anyone 21 years or younger should be prepared to show a driver license, state ID or passport before purchasing a ticket for entry.

    There must be 1 adult chaperone (21 or over) for every 10 children.

  • If I buy tickets online or at the Ticket Office, are they for a specific day?

    Yes! Remember: In 2021, there will be timed entries (most days will include a morning session and an afternoon session). Each session is 4.5 hours in length. To maximize your time slot, please come on time. Each time slot has a limited capacity and some popular time slots will sell out. Please make your plans early to receive your desired date and time.

    With capacity limits in place, some time slots will sell out. BUY EARLY online to reserve your preferred date and time. General Admission Tickets include access to all rides and activities within the festival. Height and other restrictions may apply.

  • If I purchase tickets online, can I bring them with me?

    Yes! In the online ticket portal, you can send your tickets directly to your phone for scanning at the event entrance.

     

  • Can I leave the NOLA ChristmasFest and return later in the day?

    No. There is a no-reentry policy into NOLA ChristmasFest.

  • Can I combine one discount with another discount?

    No.

  • Are there discounts for people enlisted in the military?

    Yes. Military, Healthcare, and First Responder Discount – In honor of their service, members of the U.S. Military and First Responders enjoy $15 admission to NOLA ChristmasFest on Friday, December 17 only.

    Tickets must be purchased in-person (not advanced). Active & retired U.S. Military, National Guard, Reservists, Fire, Police and Paramedics must present their official, valid ID at the box office to receive the discount.

    This offer may not be combined with any other discount or promotion and does not extend to dependents or other family members.

  • I do not plan on ice skating or riding rides, do I have to pay a full admission fee?

    Guests that wish to enter NOLA ChristmasFest must pay the full admission price regardless of which activities they plan to do.

  • Where is NOLA ChristmasFest located?

    Hall H at the New Orleans Ernest N. Morial Convention Center- 900 Convention Center Blvd. – OR 400 Calliope Street is you’re taking Uber/Lyft/Ride Share -New Orleans, LA 70130

  • What can I bring to NOLA ChristmasFest?

    You are welcome to bring the following items:

    • Strollers for children
    • Handheld, personal-sized umbrellas
    • Helmets
    • Medical scooters
    • Wheelchairs (The  Convention Center is ADA Compliant)
  • Is there a safe place to put coats and bag while I skate?

    Yes. We have a coat check area located near the ice rink: $3 for bags & $2 for coats

  • Are there any prohibited items?

    Prohibited items include:

    • No glass
    • No weapons
    • No pets or animals
    • No outside food or beverages
  • Where do I park?

    Convenient parking is available in Lots F/G on Convention Center Boulevard directly across from Hall I, New Orleans Morial Convention Center, 900 Convention Center Blvd, New Orleans, LA. Parking is $20 flat fee per day per car.

    One parking lot can be found at 400 Calliope Street. The other lot can be found at 355 Henderson Street. Digital signage will be available on both streets to direct you into the lot.

    Click HERE for map.

  • What other parking options are available?

    Some limited, metered street parking can be found in the neighboring streets.

  • Are there height and age restrictions on the carnival rides?

    Yes, age and height restrictions by clicking each attraction.

    Click HERE for attraction list.

  • Are there height and age restrictions on the indoor ice skating rink?

    No height or age restrictions apply to the rink; however, participants must be able to fit into the ice skates provided, which range from size Youth 9 (Children 2 – 5 years old) to Adult 14.  Skaters may bring their own ice skates! Don’t forget to wear or bring socks if you plan to skate.  All skaters must have socks before securing skates. Helmets are not required for ice skaters, but are allowed. We don’t have helmets available for rent.

  • Does the ice rink have a skating capacity?

    The ice skating rink will not “sell out” however, for safety reasons there is a capacity for the number of people on the ice at one time.

  • Do I need a wristband or reservation to skate?

    No, your admission ticket to NOLA ChristmasFest is all inclusive to gain access to ice skating rink.

  • Is there a time limit on ice skating?

    There is no limit; however, there will be time for rink maintenance several times each day when the ice will be cleared of skaters.

  • Can I purchase skating lessons?

    Yes! A link for sign-ups will be included here soon.

    Note: All lessons will occur before public hours and DO NOT include event admission.

  • Photos with Santa

    Professional photos with Santa will be available*:

    (Hours are tentative and subject to change):

    December 17 – 22 – Daily       11:00 AM – 3:30 PM & 4:30-9 PM

    Santa and Mrs. Claus head to the North Pole Dec. 23

    *Photos not included in admission price.

  • What are the rules about photography during the event?

    Feel free to bring your own cameras and take as many pictures as you like! Professional photos with Santa will also be available for purchase.  No drones allowed.

  • Will there be food and beverages available?

    Yes, there will be concession type food and beverage available at family-friendly pricing. Click HERE for locations and menus.

    No outside food and beverages are permitted.

  • Will alcohol be sold at NOLA ChristmasFest?

    Yes. Visit the NEW Chalet Cafe’ or the Tinsel Terrace Tavern for a selection of wine, beer, and specialty Christmas cocktails for purchase throughout the event. Click HERE for more details.

     

  • Does NOLA ChristmasFest accommodate guests with disabilities?

    The Ernest N. Morial Convention Center New Orleans (ENMCC) is committed to providing superior service to all patrons and works closely with event organizers to provide reasonable measures to accommodate guests with disabilities.

    ENMCC provides service ramps to entrances and elevated areas, automatic doors, an array of passenger elevators, restroom facilities for the disabled, as well as braille instructions and directional signage at strategic locations throughout the building.

    Mobility scooter rental is available at MCCNO at our UPS Store, located in Lobby F. We welcome and encourage our guests to make arrangements in advance: Mobility Scooter Reservation Form. Wheelchairs are also available upon request.

    December 17               9 AM – 5:30 PM
    December 18 & 19    Closed
    December 20-22      9 AM – 5:30 PM
    December 25 & 26    Closed
    December 27 – 30     9 AM – 5:30 PM

    We welcome and encourage our guests to make arrangements in advance: Please complete our Mobility Scooter Reservation Form (.docx) and submit to jgreen@mccno.com.  Wheelchairs are also available upon request – contact .

    Parking for persons with disabilities is offered in surrounding lots and is available on the first-come, first-served basis.  Spaces are marked accordingly, and the number of spaces fluctuates from event to event.

    You may view a map of the facility here to identify the location closest to your event destination: https://www.mccno.com/planners/floorplans-capacities/ 

    Service animals are permitted at ENMCC. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. It does not include emotional support or comfort animals. Service animals must be harnessed, leashed or tethered at all times.  A guest whose service animal poses a threat to the safety of other guests and employees may be asked to escort the animal off the premises.

    Patrons requiring sign language / oral interpreters, assisted listening devices or other special needs during an event should contact the event organizer in advance.  Our event services department can put you in touch with the appropriate event representative if you are unsure whom to contact.  Our Event Services department can be reached at 504-582-3011.

    Visit http://www.ada.gov for more information about Federal ADA guidelines.

  • Please note:

    Please note: Characters may be substituted. Food and beverage services, rides, and other attractions are subject to early closure or changes due to unforeseen circumstances.  No refunds will be given.