Frequently Asked Questions

Days and Times for NOLA ChristmasFest: Click Here

How do I purchase tickets? Ticket sales open November 1st.

What are the ticket office hours? Click Here

 

What does NOLA ChristmasFest cost?
Tickets are $20 during weekdays and $25 on Saturday/Sunday. Tickets are good for a single admission on the specific day you choose between the dates of December 20-December 31. Individual ticket purchase is required on those ages 2 and up. This entrance fee includes all rides, inflatables, ice skating and skates, ice slides, etc. This does not include: food and beverage, parking, face painting, and photographs with Santa.

 

Who needs a ticket for NOLA ChristmasFest?
All attendees, ages 2 years and older, must have a ticket to enter.  Children must be accompanied by a parent or adult escort. There must be 1 adult chaperone (21 or over) for every 10 children.

 

Can I drop off my teenager and their friends?
All minors age 17 and under must be accompanied by an adult 21 years or older. Anyone 21 years or younger should be prepared to show a driver license, state ID or passport before purchasing a ticket for entry.

There must be 1 adult chaperone (21 or over) for every 10 children.

 

If I buy tickets on Ticketmaster or at the Ticket Office, are they for a specific day?
Yes, your ticket with have a specific date you choose to come. Tickets are only good for single use (one day).

 

If I purchase tickets online through Ticketmaster, can I bring them with me?

Yes! In the Ticketmaster portal, you can send your tickets directly to your phone for scanning at the event entrance. Online tickets are also available for pick-up at the Will Call window near the entrance to NOLA ChristmasFest. Orders placed over the phone will be mailed to the address provided at time of purchase.

 

Can I leave the NOLA ChristmasFest and return later in the day?
No. There is a no-reentry policy into NOLA ChristmasFest.

 

Can I combine one discount with another discount?
No.

 

Are there discounts for people enlisted in the military?
Yes. Active military and first responders may attend NOLA ChristmasFest on Fridays – December 20 or December 27 – for $10 per person. Proper ID is required.

 

I do not plan on ice skating or riding rides, do I have to pay a full admission fee?
Guests that wish to enter NOLA ChristmasFest must pay the full admission price regardless of which activities they plan to do.

 

Where is NOLA ChristmasFest located?
Hall I “eye” at the Ernest N. Morial Convention Center New Orleans
900 Convention Center Blvd. OR 400 Calliope Street is you’re taking Uber/Lyft/Ride Share
New Orleans, LA 70130
Click Here

 

What can I bring to NOLA ChristmasFest? Are there any prohibited items?
You are welcome to bring the following items:

  • Strollers for children
  • Handheld, personal-sized umbrellas
  • Helmets
  • Medical scooters
  • Wheelchairs (The  Convention Center is ADA Compliant)

 

Is there a safe place to put coats and bag while I skate?

Yes. We have a coat check area located near the ice rink: $3 for bags & $2 for coats

 

Certain items are prohibited from the festival:

  • No glass
  • No weapons
  • No pets or animals
  • No outside food or beverages

 

Where do I park?
Convenient parking is available in Lot F on Convention Center Boulevard directly across from Hall I for $15.00  Click Here

 

What other parking options are available? Click Here

 

Are there height and age restrictions on the inflatables or carnival rides? Click Here

 

Are there height and age restrictions on the indoor ice skating rink?
No height or age restrictions apply to the rink; however, participants must be able to fit into the ice skates provided, which range from size Youth 9 (Children 2 – 5 years old) to Adult 14.  Skaters may bring their own ice skates! Don’t forget to wear or bring socks if you plan to skate.  All skaters must have socks before securing skates. Helmets are not required for ice skaters, but are allowed.

 

Does the ice rink have a skating capacity?
The ice skating rink will not “sell out” however, for safety reasons there is a capacity for the number of people on the ice at one time.

 

Do I need a wristband or reservation to skate?
No, your admission ticket to NOLA ChristmasFest is all inclusive to gain access to ice skating rink.

 

Is there a time limit on ice skating?
There is no limit; however, there will be time for rink maintenance several times each day when the ice will be cleared of skaters.

 

Can I purchase skating lessons?
Yes! Click here.

 

Photos with Santa
Yes! Photography will be on site.  You can also take selfies with holiday characters in the Hall of Trees – however, no Santa selfies please.

 

Santa Hours for Photos (Hours are tentative and subject to change):
December 20, 22-23, 2019 – Daily             11:00 AM – 8:00 PM
December 21, 2019                                        11:30 AM – 8:00 PM
Christmas Eve (December 24)                    11:00 AM – 3:00 PM

*Santa and Mrs. Claus head to the North Pole at 3:00 p.m.

Prices TBD

 

What are the rules about photography during the event?
Feel free to bring your own cameras and take as many pictures as you like! Professional photos with Santa will also be available for purchase.  No drones allowed.

 

Do you have birthday party packages? Click Here

 

Do you have other private or corporate party packages? Yes, Click Here

 

Will there be food and beverages available?
Yes, there will be concession type food and beverage available at family-friendly pricing. No outside food and beverages are permitted.

 

Will alcohol be sold at NOLA ChristmasFest?
Yes. Visit the Streetcar Bar or the Tinsel Terrace Tavern for a selection of wine, beer, and specialty Christmas cocktails for purchase throughout the event. These areas are 21 and over with valid ID.

 

Will there be face painting?
Yes. Various designs ranging from $5 – $10 (cash only)

 

Does NOLA ChristmasFest accommodate guests with disabilities?
The Ernest N. Morial Convention Center New Orleans (ENMCC) is committed to providing superior service to all patrons and works closely with event organizers to provide reasonable measures to accommodate guests with disabilities.

ENMCC provides service ramps to entrances and elevated areas, automatic doors, an array of passenger elevators, restroom facilities for the disabled, as well as braille instructions and directional signage at strategic locations throughout the building.

Mobility scooter rental is available at ENMCC at our UPS Store, located in Lobby F, during Open Store Hours. Mobility scooter rental requests can be accommodated during these hours:

December 20th  9-5:30
December 21st and 22nd Closed
December 23rd 9-5:30
December 24th and 25th Closed
December 26th and 27th 9-5:30
December 28th and 29th Closed
December 30th 9-5:30
December 31st Closed

 

We welcome and encourage our guests to make arrangements in advance: Please complete our Mobility Scooter Reservation Form (.docx) and submit to jhickman@mccno.com.  Wheelchairs are also available upon request – contact awashington@mccno.com.

Parking for persons with disabilities is offered in surrounding lots and is available on the first-come, first-served basis.  Spaces are marked accordingly, and the number of spaces fluctuates from event to event. Click Here for a map.

You may view a map of the facility here to identify the location closest to your event destination: http://www.mccno.com/meeting-planners/floor-plans/.

Service animals are permitted at ENMCC. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. It does not include emotional support or comfort animals. Service animals must be harnessed, leashed or tethered at all times.  A guest whose service animal poses a threat to the safety of other guests and employees may be asked to escort the animal off the premises.

Patrons requiring sign language / oral interpreters, assisted listening devices or other special needs during an event should contact the event organizer in advance.  Our event services department can put you in touch with the appropriate event representative if you are unsure whom to contact.  Our Event Services department can be reached at 504-582-3011.

Visit http://www.ada.gov for more information about Federal ADA guidelines.

 

Please note: Characters may be substituted. Food and beverage services, rides, inflatables and other attractions are subject to early closure or changes due to unforeseen circumstances.  No refunds will be given.